Welcome to the ThinkEmpire Shop FAQ. We’ve built this resource based on insights from our global community of adventurers, skaters, snow enthusiasts, and urban explorers. Our goal is to provide clear, straightforward answers so you can focus on your journey, not logistics.

About Our Products & Brand

What kind of products does ThinkEmpire Shop specialize in?
We curate performance gear for action and style. Our core collections focus on Snow (Bindings, Boots), Skate (Bearings, Apparel), and Streetwear (Activewear, Beanies, Belts, Bottles). We offer essentials from trusted brands and our own selections designed for movement, durability, and function.
Who is the typical ThinkEmpire customer?
Our community is global and bold. Whether you’re carving slopes, mastering skatepark tricks, or exploring cityscapes, you value gear that performs. We serve the doers and dreamers who need reliable equipment delivered on their terms—from the strategic planner to the last-minute adventurer.

Shipping & Delivery

Where do you ship to?
We ship globally to connect our gear with your world! However, we are currently unable to deliver to a few remote regions and specific areas in Asia. Our checkout system will automatically confirm if we can ship to your location.
What are my shipping options and costs?
We offer two clear, reliable paths:
🚀 Standard Express (DHL / FedEx)
Cost: Flat rate of $12.95 USD.
Timeline: Processed in 1-2 business days, delivered in 10-15 business days worldwide.
Best for: Speed and precision tracking. Perfect for upcoming trips or season starts.
🎯 Free Shipping (EMS)
Cost: FREE on all orders over $50 USD.
Timeline: Processed in 1-2 business days, delivered in 15-25 business days worldwide.
Best for: Economical, no-rush kit building. Great for apparel, accessories, and wardrobe refreshes.
How long does order processing take?
All orders are carefully packed and shipped from our operational hub within 1-2 business days. This ensures your items—from premium bearings to durable boots—are checked and prepared with care before they begin their journey to you.
How can I track my order?
Once your order is processed and shipped, you’ll receive a confirmation email with your order details and a tracking link. Click this link to follow your gear’s journey in real-time from our warehouse to your doorstep.

Payments & Security

What payment methods do you accept?
We offer a seamless and secure checkout. You can pay your way with: Visa, MasterCard, JCB, or PayPal.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways. Your transaction is straightforward and protected.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your order. If the gear isn’t right for your empire, we’ll help you make it right. Our goal is your confidence, not complications.
How do I start a return or exchange?
Please reach out to our crew at [email protected] with your order details. We’ll guide you through the simple process and provide any necessary instructions.

Account & Orders

Do I need an account to place an order?
You can check out as a guest. However, creating an account allows you to track orders more easily, save your preferences, and speed up future purchases.
I need to modify or cancel my order. What should I do?
Orders enter our processing system quickly. Please contact us immediately at [email protected] with your request. We’ll do our best to accommodate changes if the order hasn’t been shipped.

Still Have Questions?

Our crew is here for you. We’re built on community feedback and reliability.

Email us at: [email protected]

ThinkEmpire Shop | 1722 Poplar Street, MESA, US 81643
Your adventure doesn’t wait. Neither do we.