Returns & Exchanges

Performance gear for the doers and dreamers. We stand by our products as we stand by our community.

At ThinkEmpire Shop, we build gear that withstands the mountain, the street, and the urban grind. We’re confident you’ll love your purchase. But if something isn’t right—whether it’s a sizing issue with your Activewear, a fit on your Beanies & Neck Warmers, or a performance question about your Bindings—we’ve got your back with a straightforward, no-complications return and exchange policy.

Our Return & Exchange Philosophy

Just as our Bearings are built for smooth transitions and our Boots for reliable support, our policy is designed for clarity and ease. We serve a global community of adventurers, skaters, and urban explorers. Your trust is paramount, and this policy reflects our commitment to transparency—just like our Privacy Policy.

The Detailed Process: How It Works

1 Initiate Your Request (Within 15 Days)

Contact our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.

Pro Tip: Use the template below to ensure you give us all the info we need to help you fastest.

2 Receive Instructions & Return Authorization (RA)

We’ll email you within 24-48 hours with a Return Authorization (RA) number and clear instructions on where to ship the item. Do not ship anything without an RA number—it helps us track your return efficiently.

3 Ship the Item Back

Package the item securely in its original packaging, including all tags, accessories, and documentation. Include a copy of your packing slip or the RA number inside the package. Ship to the address provided in your instructions.

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service.

4 Our Inspection & Your Refund/Exchange

Once we receive your return at our hub (typically within 10-15 business days for international returns), our quality crew will inspect it.

• Approved Refund: We’ll process the refund to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Approved Exchange: We’ll ship the replacement item to you. If the desired size/color is out of stock, we’ll issue a refund or store credit.

Refund Timeline & Method

Timeline: Please allow 5-10 business days after we receive and approve your return for the refund to be processed. The time it takes for the funds to appear in your account depends on your bank or payment provider (PayPal is often fastest).

Method: Refunds are issued to the original payment method used for the purchase. This is part of our secure, PCI-compliant process, similar to how we handle transactions at checkout.

Exchanges

Need a different size in your Activewear or a different color in your Bindings? We offer exchanges for available stock. The process is the same as a return—initiate a request, and specify you want an exchange. We’ll handle the rest. If the exchange item is of higher value, you’ll be charged the difference. If it’s lower, you’ll receive a refund for the difference.

International Returns

As a global brand shipping worldwide (excluding some remote regions), we accept international returns. The 15-day window applies from the delivery date. Customers are responsible for any return shipping costs and potential customs duties on the returned package. Refunds will be issued in the original currency of purchase.

Performance gear for the doers and dreamers.
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